It is crucial to understand that the delivery of your certificate is handled by the merchant from whom you made your purchase.
In this specific case, the process of fulfillment involves the physical mailing of the certificate, which is an integral part of the sales agreement you entered into at the time of your purchase. This indicates that the merchant has put in place a defined method for delivering the certificate, and it will be dispatched to you through traditional mail services. The reliance on physical mail ensures that you receive a tangible certificate, which may be important for certain occasions or uses.
We do provide print-on-demand certificates, which are indicated on our website with a special banner, for those merchants who have opted to fulfill orders using this method. This option allows for greater flexibility and can cater to those who prefer to have their certificates printed on request rather than waiting for a physical copy to be mailed.
At present, we are unable to change the delivery method to an electronic format, such as email. We acknowledge that this may not be the most convenient option for all customers, and we appreciate your understanding in this matter. However, please be assured that the merchant is dedicated to ensuring that your certificate is delivered to you promptly through the specified physical mailing process. They are committed to maintaining the integrity of the delivery experience, even if it means using traditional mail.
Should you have any additional questions or need further assistance regarding your order, please do not hesitate to get in touch with us. We are here to support you and ensure that your experience is as smooth as possible!