The business/merchant will not honor my valid certificate - what should I do?

If you require additional assistance, we kindly ask that you reach out to our dedicated support team. They are here to help you with any inquiries or concerns you may have. It is important to note that the local market will need to conduct a thorough verification of the issue you are experiencing. This process is essential to ensure that we understand the situation accurately and can provide the appropriate solution.

Once the local market has confirmed the details of the issue, our team will be in a position to offer you an exchange of equal value. We strive to ensure that our customers are satisfied and that any problems are resolved efficiently. You're understanding and cooperation during this process are greatly appreciated, as it allows us to serve you better.