What happens if a business closes before I can use the certificate?

If your certificates are still valid and have not yet expired, we encourage you to reach out to our dedicated support team for assistance. It is important to act promptly, as this will help us facilitate the necessary steps in addressing your request.

When you submit your support ticket, the first action that will take place is the need for confirmation regarding the closure from the local market. This confirmation is not just a formality; it is a vital part of the entire process. It guarantees that all essential verifications and checks are conducted thoroughly and accurately.

Once we receive the official verification of the closure from the local market, our team will be fully prepared to present you with options for an exchange of equal value. This means that we will work diligently to ensure that you have alternatives that are fair and suitable for your needs.

We greatly appreciate your understanding and patience as we navigate through this process together.

Your cooperation is invaluable to us, and we are committed to providing you with a smooth and efficient experience during this time. Rest assured that we are here to support you every step of the way, and we will keep you informed throughout the process.