What is your return policy?

Return Policy

At incentRev, our primary objective is to provide you with competitive pricing, a goal we achieve through our strategic partnerships with both local merchants and national distributors. We firmly believe that transparency is a cornerstone of our business practices. To that end, we have outlined several important policies that we encourage you to keep in mind while shopping with us:

All Sales are Final

It is important to highlight that, unless stated otherwise in the deal agreement or required by applicable law, we appreciate your understanding that all sales are final. This policy is crucial for us as it helps preserve our pricing structure, enabling us to continue providing you with the best deals available. We understand that this may be a strict policy, but it allows us to maintain our commitment to affordability and value for our customers.

Cancellations/ Modifying Orders

We want to ensure that you are completely satisfied with your order! Therefore, we kindly request that you review your items carefully before finalizing your purchase. Please be aware that we are unable to cancel / modify orders once they have been placed. This policy is designed to streamline our order processing and ensure that we can deliver your items to you as quickly as possible. We appreciate your understanding in this matter and encourage you to double-check your selections prior to confirming your order.

Technical Issues

If you encounter any technical issues while navigating our website or during the purchasing process, we invite you to reach out to our friendly Customer Support team within 24 hours of your purchase. Our team is dedicated to assisting you and will work diligently to resolve any concerns you may have as quickly as possible. Your experience is incredibly important to us, and we want to ensure that any technical difficulties do not hinder your shopping experience.

Delivery Time

We want to keep you informed that while we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates due to various factors such as product availability and potential shipping delays. If you are placing an order for a special occasion, we highly recommend planning ahead to avoid any inconveniences. Please note that we cannot accept returns for items that arrive late, and your understanding in this matter is greatly appreciated. Our goal is to provide you with a seamless shopping experience, and we thank you for your patience and understanding.

 

Damage/Defective Items

In the unfortunate event that you receive a damaged or defective item, we strongly encourage you to reach out to us via email within 10 days of receiving your package. Our dedicated team is ready to assist you with processing a refund or an exchange. If we find that a replacement item is not available, we will gladly offer you an alternative product or issue a full refund. Your satisfaction is our top priority, and we are here to ensure that you navigate this process as smoothly as possible. We value your trust and are committed to making things right.