What should I do if my package is delayed or lost?

How long does shipping take?  

Where is my order? - I haven't received it.

In the event that your order has not been delivered within a period of 28 days from the date of your purchase, we kindly ask you to reach out to our dedicated support team for further assistance. Our team is here to help you resolve any issues related to your order and ensure that you receive your items as soon as possible. Your satisfaction is our priority, and we want to make sure that you have a smooth experience with us.

If the item you ordered is intended for a specific upcoming event that has a set date, it is crucial to notify us by submitting a support ticket. By doing so, we can prioritize your request and take the necessary steps to ensure that you receive your order in a timely manner, allowing you to enjoy your event without any worries. We understand how important these occasions are, and we want to make sure you have everything you need to make them memorable.